Frequently Asked Questions

What is LearnLab?
LearnLab is an online platform offering a variety of courses across different subjects. Our courses are designed by experts to provide comprehensive knowledge and practical skills to learners worldwide.
How do I enroll in a course?
To enroll, browse our course catalog, select the course you're interested in, and click the "Enroll Now" button. You'll be guided through the registration and payment process.​
Can I access the courses at any time?
Yes, our courses are self-paced. Once enrolled, you can access the course materials anytime, allowing you to learn at your convenience.​learn.unclcn.org+1Smith.ai+1
Are there any prerequisites for the courses?
Most of our courses are designed for beginners and don't require prior knowledge. However, some advanced courses may have prerequisites, which will be specified in the course description.
Do you offer certificates upon course completion?
Yes, upon successful completion of a course, you'll receive a digital certificate that you can download and share.
What is your refund policy?
All course purchases are final. We do not offer refunds, so please review the course details carefully before enrolling
How can I contact support if I have issues?
If you encounter any issues or have questions, you can reach out to our support team via the 'Contact Us' page on our website. We're here to help!​
Can I access the courses on mobile devices?
Yes, our platform is mobile-friendly. You can access courses on smartphones and tablets, allowing you to learn on the go.​
Are the courses accredited?
Our courses are designed to provide valuable knowledge and skills, but they are not accredited by formal educational institutions. They are intended for personal and professional development.
Can I share my course access with others?
No, each course enrollment is intended for individual use only. Sharing access violates our terms and conditions.
What payment methods do you accept?
We accept the following payment methods:bKash, Nagad, Bank Transfer (with deposit receipt).Detailed instructions for completing your payment can be found in our official guide: Download Payment Procedure PDF
How do I complete my payment?
To complete your payment:
1.Choose your preferred method: bKash, Nagad, or Bank Transfer.
2. Follow the steps outlined in our Payment Procedure PDF.
 3. Send a screenshot or receipt of your payment to our support team via email or contact form.
 4. Once verified, your course access will be activated.
What is your physical location?
Our office is located at:
70/A-2, Indira Road, Dhaka, Bangladesh

You can visit us during working hours if you need in-person assistance.
How can I get further support?
If you need additional help or have any issues:
1. Visit our Contact Us page on the website.
2. Email us directly at aimlearnlab@gmail.com
3. Or message us through our social media channels.
Will I receive a certificate after completing a course?
Yes! Upon completing a course:
1. You will receive a digital (virtual) certificate that you can download instantly.
2. You can also request a printed, physical version of the certificate, which we will deliver to your address (delivery charges may apply).
Where can I find information about upcoming courses?
You can stay updated about our upcoming courses through the following platforms:
1. Our website homepage: learnlab.aimengbd.com
2. Facebook: @LearnLabBD
3. LinkedIn: LearnLab Official

We regularly post announcements and sneak peeks of what's launching soon!
How do I find the list of running courses?
All currently running and available courses are listed on our Courses page:
learnlab.aimengbd.com/courses
You can browse, filter by category, and enroll directly from there.
Where will I get information about the next batch of a live course
For live or batch-based courses, the next batch dates and announcements will be shared through:
1. Our email newsletters (make sure you’re subscribed!)
2. Facebook and 💼 LinkedIn official pages
3. The course detail pages on our website

 Turn on post notifications on social media or check your inbox regularly so you don’t miss out!
How do I subscribe to the newsletter?
To get updates directly in your inbox:
1. To get updates directly in your inbox:
2. Or sign up during your course registration process by ticking the subscription option

 We send out newsletters about new batches, offers, and special events.
What are the criteria for receiving a certificate?
To receive a certificate from LearnLab, you must:
1. Complete all required course modules
2. Submit the final assignment or project (as instructed in the course)
 3. Achieve a passing score based on the evaluation of your assignment

 Our team will review your submission before issuing the certificate.
Will the certificate include a unique serial code?
Yes! Every LearnLab certificate includes a unique online serial number for authenticity.

 You (or any third party) can verify the certificate's validity through our certificate verification portal by entering the serial number printed on the certificate.
How long does it take to receive the certificate after completing a course?
Instant
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Learn Lab enhances expertise in the infrastructure sector through specialized training and hands-on programs led by industry experts, fostering career growth and collaboration. It advances innovation via research and strategic partnerships, bridging theory and practice, promoting sustainability, and sharing knowledge to support resilient, future-ready infrastructure development.

A sister concern of Advance Infrastructure Management(AIM)


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